Return Policy

Last updated: 22 July 2026

We want you to be happy with your purchase. If something is not right, this page explains exactly how to return it.

30-Day Returns

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any tags attached. You will also need your order number or proof of purchase.

Your Statutory Cancellation Right

If you are a consumer in the United Kingdom or European Union, you also have a legal right to cancel your order within 14 days of receiving it, for any reason and without giving a justification, under the Consumer Contracts Regulations 2013. This right sits alongside our 30-day policy, and nothing here affects your statutory rights under the Consumer Rights Act 2015.

How to Start a Return

  1. Email support@maverikaura.store with your order number and the reason for the return.
  2. We will reply within 1 business day with return instructions and a return authorisation.
  3. Post the item back to: MaverikAura.Store, 81 Ducie Street, Manchester, M1 2JQ, United Kingdom.

Please do not send an item back before contacting us. Items returned without a prior return authorisation cannot be accepted.

Return Postage

If the item is faulty, damaged, or not as described, we cover the cost of return postage and will send you a prepaid label.

If you are returning an item because you changed your mind, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot process a refund for an item that does not reach us.

Faulty or Damaged Items

Please inspect your order on arrival. If an item is defective, damaged, or you have received the wrong product, contact us within 14 days of delivery with your order number and a photograph of the issue. We will arrange a replacement or full refund straight away, and in most cases you will not need to return the item.

Items We Cannot Accept

For hygiene and safety reasons, we cannot accept returns on:

  • Personal care items where the seal has been broken
  • Custom or personalised products made to your specification
  • Gift cards

This does not apply where the item is faulty or not as described, in which case your statutory rights always apply.

Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order for the item you want. This avoids waiting for the return to be processed before the replacement is dispatched.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a further few days to post the funds to your account.

Where you exercise your statutory 14-day cancellation right, we will refund the full order value including standard outbound delivery, within 14 days of receiving the returned goods.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us.

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